2J7632 --> https://www.insst.es/documents/94886/534672/Aproximaci%C3%B3n+a+los+factores+psicosociales+de+los+teleoperadores+en+call+center.+SST+106+-+A%C3%B1o+2021.pdf/f64e9248-18b0-3640-3f7d-e90fcd823e9e?t=1619176924658